Refund Policy

Refund Policy

At Weitai Bio ("we," "us," or "our"), we are committed to providing customers with high-quality products and reliable services. This Refund Policy explains the circumstances under which refunds, exchanges, or other solutions may be available. By placing an order with us, you agree to the following terms.

1. Order Cancellation

We understand that circumstances may change. Customers may request to cancel an order before it is processed or shipped. To request a cancellation, please contact us immediately via:

• Email
• WhatsApp

Once an order has been generated and shipped, we are unable to cancel it under normal circumstances.

2. Refund Eligibility

We may consider refunds or exchanges under the following conditions:

2.1 Product Damage

If your order arrives damaged, please contact us within 24 hours of receipt. Please provide:

• Order number
• Photos of the damaged package/product
• Description of the issue

We will review your case and provide an appropriate solution.

2.2 Order Errors

If you receive:

• The wrong product
• The wrong quantity
• A product that does not match your order confirmation

Please contact us within 7 days of receipt. We will arrange a replacement or provide another suitable solution.

2.3 Product Quality Issues

If you believe a product has a quality issue, please contact our customer service team. We may require you to provide:

• Order details
• Product photos
• Batch information
• Other relevant information

We will review each case individually.

3. Change of Mind

We generally do not accept refunds for:

• Change of mind
• Ordering the wrong product
• Personal preference
• Failure to review product information carefully before purchase

4. Non-Returnable Items

For safety, quality control, and product integrity reasons, we generally do not accept returns for:

• Opened products
• Used products
• Products with broken seals
• Products stored improperly after receipt
• Products returned without prior authorization

5. Shipping Issues

If your order is delayed due to:

• Customs processing
• Courier delays
• Incorrect delivery information provided by the customer
• Circumstances beyond our control

We will work with you to find a reasonable solution. Shipping delays alone do not automatically qualify for a refund.

6. Lost Packages

If your package shows as delivered but you have not received it, please:

• Check your delivery address
• Contact your local courier company
• Contact us with your order details

We will assist you in investigating the issue to protect the interests of both parties.

7. Refund Process

To request a refund, please contact us via email or our customer service team. Please provide:

• Your name
• Order number
• Purchase date
• Reason for refund
• Supporting documents/photos if applicable

Once your application is approved, the refund will be returned to the original payment account.