Enter your tracking number below to see the current status of your shipment
If you're experiencing issues with your shipment or need additional assistance, our customer service team is here to help.
Estimated Delivery Time: Standard timeframe: 5–12 business days Standard shipping: 7–20 business days Delivery times may vary due to the following factors: *Customs clearance; *Local courier operations; *Public holidays; *Delivery location. Please note that the delivery times listed above are estimates, not guarantees. We generally deliver ahead of schedule, so providing a complete and accurate delivery address is crucial.
*Yes. *Once your order has shipped, our customer service team will send you the tracking number. *You can use the tracking number to check the status of your package. *Tracking information usually becomes active within 2 to 72 hours after shipment.
Orders are typically processed within 1–3 business days following payment confirmation. Our customer service team will notify you once your order has shipped; please let us know in advance if you would like to receive an email notification.
*It is normal for tracking information not to update during international shipping. *Possible reasons include: *The package is in transit between countries/regions; *Customs inspection; *Transfer to another logistics partner; *Waiting to reach the next scan point. Sometimes, tracking updates may not appear until the package arrives in Australia.
*International shipments may be subject to customs clearance. *Customs clearance procedures are handled by Australian authorities and local logistics partners.
*No payment required
*Customs delays may occur occasionally. *Reasons may include: Routine inspections, document checks, import requirements, etc. If your package is delayed, please contact us; we will assist you in checking the shipment status and resolving the issue.
*Yes, this situation can occur. *Customs processing time depends on factors such as: package size, inspection requirements, government processing times, etc. *A lack of tracking updates does not always indicate a problem; please be patient.
*Please contact us immediately. *If your order has not yet shipped, we may be able to update the address. *Once the order has shipped, we cannot guarantee that the address can be changed. *Please ensure you provide a detailed and accurate delivery address.
*Please check: 1. Around your home; 2. Your mailbox or other secure location; 3. With family members or neighbors; 4. Delivery information from the local courier. *If you still cannot locate the package, please contact us, and we will assist you with an investigation.
*We currently ship to most areas in Australia, including: New South Wales (NSW) Victoria (VIC) Queensland (QLD) Western Australia (WA) South Australia (SA) Tasmania (TAS) Australian Capital Territory (ACT) Northern Territory (NT) Others *Delivery to some remote areas may take longer. If your location is not listed above, please contact customer service to confirm.
Yes. *All orders are shipped in secure, discreet packaging to protect customer privacy. *All orders are securely packaged to prevent damage during transit.
*Yes. We take customer privacy very seriously. Your personal information is used solely for order processing, shipping, and customer support. *Please refer to our privacy policy for more details.
Yes. Our customer support team can assist you with questions regarding your order, tracking shipment status, and obtaining product information.
Weitai Bio is a national high-tech enterprise specializing in the research, development, production, and sales of peptide drugs. It is also a leading global supplier of high-quality peptides, consistently focusing on peptide drugs and small nucleic acid fields.